Frequently Asked Questions for GermSmart Commercial Cleaning
You don't need to be present as long as our cleaning team has the necessary instructions for entering and exiting your office. Please provide these details when booking your appointment.
No problem! Just leave us detailed entry instructions when you schedule your appointment online, so we know how to access your office. Your office will be securely locked when our cleaners leave.
If you're satisfied with the cleaners you've had, we can arrange for them to handle all your future appointments. Just let us know, and we'll ensure it happens.
Yes, we bring all required products for an outstanding clean, except for large equipment like vacuums or mops. If you prefer us to use specific products, please let us know and leave them out for the cleaners.
Absolutely. GermSmart is fully insured and bonded. We value the trust placed in us to be in your office space and always handle items with care. If any damage occurs, please notify us within 24 hours.
Definitely. All GermSmart cleaning professionals are thoroughly trained, background-checked, reference-checked, and insured.
Tipping is optional and not required. However, you may tip if you feel you've received exceptional service. GermSmart staff are not allowed to solicit tips. Please note that tips are nonrefundable after service completion.
GermSmart pricing is based on the size of your office and the level of service desired. We offer flat rate services based on square footage, as well as hourly rates.
We accept all major credit cards. Cash or personal checks are not accepted. Our online payments are processed securely by Square.
You can cancel or reschedule your service without penalty 24 hours before your scheduled cleaning. A fee of 50% of the total service cost will be charged if you cancel or reschedule within 24 hours of your appointment.
